Customer support
ESCO provide you with comprehensive support from pre-sale to after-sale through manuals, remote guidance and on-site service.
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Download center (lFU,eMDR, SDS,etc.)
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Core & Equipment support
Portal
Providing comprehensive technical service and support
Needs Assessment & Custom Solutions
ESCO conducts in-depth needs assessments to fully understand the client’s requirements, followed by the development of tailored technical solutions. These customized solutions ensure that the equipment and systems align perfectly with the client’s operational goals, enhancing overall efficiency.
Professional Installation & Training Services
ESCO provides expert installation services to ensure equipment is set up correctly and operates efficiently from day one. Additionally, comprehensive training is offered to client teams, ensuring they are fully equipped to operate and maintain the equipment for long-term reliability.
24H Technical Support & Rapid Troubleshooting
To ensure continuous operation, ESCO offers round-the-clock technical support. In the event of equipment failure or operational issues, ESCO provides quick troubleshooting services, minimizing downtime and ensuring business continuity.
Spare Parts Supply & Extended Warranty
ESCO guarantees timely availability of spare parts, ensuring optimal equipment performance. They also offer extended warranty options, providing additional peace of mind and ensuring long-term operational reliability.
Performance Optimization, Data Analysis & Ongoing Upgrades
ESCO continually optimizes equipment performance, conducts data analysis, and offers ongoing technical upgrades to ensure that equipment remains at peak efficiency. As technology evolves, ESCO helps clients keep their systems updated, supporting long-term growth and development.
Services for Imaging Systems, Treatment Centers and Instruments
Product Service
Our product services are available to answer technical questions from customers and authorized dealers in German and English from Monday to Thursday 24-hour online service., Friday from 7:30 a.m. to 8:00 p.m. (CEST). We offer:
- Technical helpdesk
- Troubleshooting and technical advice
- After-sales service
- Email: sales@escomedical.com.cn
- What’sApp: +86 18344685960
- Add: NO.188, West Shihu Road Wuzhong, Suzhou China
Return service
Our Return services are available exclusively to authorized dealers from Monday to Thursday 24-hour online service , Friday from 7:30 a.m. to 8:00 p.m. (CEST). We offer:
- Warranty and goodwill requests
- Replacement delivery
- Repairs
- Handling of incorrect orders and deliveries
NO.188, West Shihu Road Wuzhong, Suzhou
215000
China